Managed Services and Support
Getting the most out of your defensive tactics
management system starts with selecting a vendor who understands
your needs and
can assure you get the system you want. We are well known in
the defensive tactics marketplace for our commitment to the highest
standard of agency and officer support. We work with you to ensure
an effective implementation experience and reliable, continuous support
coverage. We offer a comprehensive Managed Support and Services package
that provides both traditional and innovative on-demand outsourcing
alternatives, simplifying the responsibilities of your agency and ensuring
you receive a predictable level of support. The result is improved
agency, trainer, and officer performance.
We offer:
- Implementation Services
- Comprehensive Litigation Support
- Training Network
Implementation Services
We ensure a quick success of the defensive
tactics solution by providing an implementation program. Our goal is
a smooth and
efficient implementation of the defensive tactics solution, complete
with start-up training and comprehensive ongoing support.
On-going
Support – The ongoing support guarantee begins with
working with you on implementing the defensive tactics solution to
meet your agency’s needs. Our telephone support line ensures
that your defensive tactics solution is consistently supported and
maintained. The developer of our defensive tactics solution is directly
available to our trainers and their respective agency administrators.
Start-up
Training – The start-up training instructs trainers
on how to:
- Analyze students
- Motivate students
- Optimize learning
- Organize the practice schedule
- Incorporate transfer learning tests
- Deliver the presentation
- Build the instruction environment
Comprehensive Litigation Support
Agencies and officers who use our
defensive tactics solution can feel confident that we will provide
complete litigation support and services
in claims of alleged use of excessive force. This valuable
support enables officers to free themselves from worrying and perform
their best in use of force situations. Our unique and comprehensive
litigation
support package includes:
- Pretrial investigation
- Report on litigation testimony
- Expert courtroom support
Training Network
We are committed to providing complete
and reliable support for our defensive tactics solution. Our Training
Network provides an
encyclopedia of defensive tactics coverage to ensure
that our
trainers stay informed. The Training Network is consistently
supported and maintained
with readily available information. Unique and valuable
topics covered in the Training Network include:
- Publications
- Statistics Briefing Room
- Case Law
- Training Updates
- Video Catalog
Contact us to see how our defensive tactics solution will help you.